Cleveland Hearing & Speech Center
2016-2019 Strategic Plan
Chaired by CHSC board member, Tracy Oliver, eight members of the board of directors and the senior management team completed an intensive 6-month planning process which was facilitated by David Kantor, Principal of Kantor Consulting. Additional input was provided by CHSC's staff, clients, and community stakeholders through one-on-one and small-group interviews. The strategic priorities for the next three years were established using our vision of our organization in 2026.
The goal of our strategic planning process was to create an economically and socially sustainable future for CHSC. Economic sustainability means that we will operate with financial surplus that will allow us to invest in valuable programs that benefit the communication health of our entire community. Social sustainability means that we maintain our commitment to serve all individuals in the community, including those who are unable to pay.
The strategic priorities for the next three years were established using our vision of our organization in 2026. The 2026 Strategic Direction of CHSC is to focus on providing services across the whole of Cuyahoga County and border areas of adjacent counties. To achieve the goal of county-wide access to our premier services, we recognize a need to provide our services in more locations. By 2026, we expect that the community will recognize CHSC as the premier provider of services for communication disorders and deafness. We will be known for research, training partnerships and collaborations, state-of-the-art technology used for diagnosing and treating communication disorders and serving the Deaf community. We will publish measured outcomes across all lines of service.
With this ambitious vision for 2026 in mind, we created the following strategies for the next three years.
2016-19 Priority Strategies
Increase our accessibility to the community throughout Cuyahoga County and the borders of selected adjacent counties
Develop and implement a comprehensive marketing and communications plan that builds brand awareness, enhances image of the agency and supports philanthropy and volume growth among targeted segments of the community
Develop and implement systems and processes to document and continuously improve client outcomes across all lines of service
Research and Training
Expand our research activities to support our community perception, national recognition, outcomes initiatives and financial position. Research and training at CHSC will serve to increase the evidence base in diagnostics and treatment of speech-language and hearing disorders and service delivery to the Deaf community.
Leverage technology to evolve our service portfolio to provide innovative solutions to our targeted segments of the community
CHSC is grateful to the Cleveland Foundation, who provided financial support for our strategic planning process.
CHSC Strategic Plan 2016-2019
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